India,March, 2017 : Nuance Communications, Inc. today reported that Domino’s India, the biggest and quickest developing food service organization in the nation, is exhibiting their innovative utilization of technology by including mechanized voice requesting capabilities through the phones. This new Conversational IVR stage is outfitted with natural language understanding (NLU) innovation, permitting clients to just talk their requests actually to self-serve, disposing of the need to tend to the phone or in physical lines.
The Conversational IVR framework, now accessible in English and Hindi for the Delhi and NCR stores, gives a quick and intuitive process for clients to put in their requests, streamlining the client encounter and enhancing the contact focus effectiveness. The voice requesting system offers a canny, human-like, and customized understanding for clients, permitting them to talk normally in their own words as though they were conversing with a Domino’s representative. Not exclusively does this voice requesting framework keep the dissatisfaction of attending to hold or in store lines for administration, however it additionally permits the representatives to concentrate on different errands, for example, satisfying requests.
“In today’s digital world, customers expect their interactions with businesses to be when, where, and how they want,” says Jason Stirling, senior vice president and general manager, Nuance, Asia Pacific. “This intelligent natural language solution is further proof of Domino’s commitment to offering innovative technology to create a remarkably quick, easy, and efficient experience for customers. Through equipping the phone channel with Nuance’s Conversational IVR system, Domino’s India is delivering the convenience that customers desire.”
“At Domino’s India, we are committed to providing an outstanding experience to our customers and this partnership with Nuance is taking us to the next level in automation,” said S. MuruganNarayanaswamy, Senior Vice President, Marketing, Domino’s India. “By allowing our customers to self-serve using their phones, we are confident that ordering pizzas will be even easier. We are very proud to offer this new service to Domino’s India patrons.”
About Domino’s India
Incorporatedin 1995 and initiatedoperationsin 1996 by Jubilant Food Works Limited. The CompanyisIndia’slargest and fastestgrowingfood service company, with a network of 1004 Domino’s Pizza restaurants across 230 cities (as of February 11, 2016). The Company&itssubsidiaryoperatesDomino’s Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka. To know more about dominos; pleasevisit http://www.dominos.co.in/
About Nuance Communications, Inc.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visitwww.nuance.com.